Chatwire meets your customers where they are by channelling their messages from chat apps into the help desk you already use. When you reply, the message goes back out on the same channel. What was once only available for the enterprise is now in your small business toolkit.
Your customers are happier, because they can engage with you through their favorite apps (like Facebook Messenger and Kik). And you are too, because a more efficient team means you don't have to hire new agents.